🗝️Our services
From key handover to checkout, our team delivers a warm welcome, responsive communication and an experience that generates a stream of 5-star reviews.
Our approach
A well-received guest forgives minor flaws. A poorly received guest rates everything harshly. Our team treats every arrival like that of a VIP.
A member of our team meets each guest on-site, shows them around and answers their first questions. No cold key boxes, no impersonal digital check-in.
From booking request to checkout, every message gets a fast reply. In French, English and Spanish to serve your full guest base.
A tailored digital booklet given to each guest: wifi code, house rules, local recommendations, emergency contacts. Everything needed for a frictionless stay.
What's included
Every stage of the stay is handled by our team. You don't need to have any contact with guests if you prefer not to.
Quick reply to every request, guest profile checks, pre-approval or rejection based on your criteria. Your calendar is managed with care.
In-person welcome at the agreed arrival time, guided tour of the property, handover of the welcome guide and joint inspection of the property.
Real-time assistance for any question, technical issue or unexpected event during the stay. One point of contact, reachable at all times.
Checkout instructions reminder sent 24h before, key collection, quick check of the property and reporting of any damage.
Personalised thank-you message after every checkout to encourage a 5-star review. Management of negative reviews with a professional, measured response.
Impact on your revenue
On Airbnb and Booking, the algorithm favours properties with the best scores. An impeccable welcome is the most direct lever to climb in search results.
Our properties consistently rank among the highest rated in their area. A high score unlocks Superhost status and boosts your listing's organic visibility.
Properties with the Superhost badge receive on average 35% more bookings at equivalent rates. Welcome is the most profitable investment you can make.
An exceptional recommendation rate that generates repeat bookings and word of mouth. Some of our owners have loyal guests who return year after year.
Our process
Every guest interaction follows a precise protocol, tested across hundreds of stays.
Personalised welcome message sent automatically with all practical information.
Coordination with the cleaning team, property check and preparation of the welcome guide.
Key handover, guided tour, introduction to the appliances and answers to first questions.
24/7 availability for any request. Quick response in case of problem or emergency.
Check-out inspection, key collection, thank-you message and review request.
Our commitments
Every property managed by RentaZen benefits from the same welcome standards, regardless of the rate or size.
Every guest message, on all platforms, receives a reply within 30 minutes during business hours. At night and weekends, an on-call system handles emergencies.
Our team communicates in French, English and Spanish. Essential in Pyrénées-Orientales to welcome Spanish, British and Belgian guests who represent a significant share of summer visitors.
Every profile is checked before acceptance: review history, verified identity, coherent stay purpose. We decline suspicious bookings to protect your property.
Every check-in and check-out is documented with timestamped photos. In case of damage, you have a complete file for any claim with the platform or insurer.
Frequently asked questions
A member of our team arrives at the property at the agreed check-in time. They welcome the guest, show them around room by room, hand over the keys and digital welcome guide, and answer their initial questions. Welcome typically takes 20 to 30 minutes. We don't use key boxes or impersonal digital check-ins: human contact is a standard at RentaZen.
Our team handles check-ins from 8am to 11pm, 7 days a week. For arrivals outside this window, a tailored solution is put in place case by case: delayed welcome, coordination with a trusted partner or a secure key handover system. The guest is always informed in advance and is never left without a solution.
Yes. A dedicated emergency number is given to each guest at check-in. In case of a technical issue (power cut, leak, stuck lock), our team responds or coordinates a contractor within the shortest possible time. You don't have to manage anything on your side.
Our team communicates fluently in French, English and Spanish. These three languages cover the vast majority of guests booking in Pyrénées-Orientales. For other languages, we use professional translation tools to ensure clear and unambiguous communication.
If a guest is dissatisfied during their stay, we step in immediately to resolve the issue before they leave with a bad impression. If a negative review is still posted, we respond professionally and factually within 48h, showing future guests you take quality seriously. A well-managed negative review does far less damage than an ignored one.
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